How Non-Technical Executives Can Choose a Cloud Computing Provider
"We've installed a server. But we don't have the resources to support it or our employees.”
Whether small, medium or multi-national enterprise, today's organizations need a secure, robust, and remotely accessible IT system stay competitive in an ever-evolving marketplace.
That's easier said than done if you're technologically-minded. But for most, the thought of kitting out an entire business with the best IT technology can bring on the headache to end all headaches. Luckily, there are cloud computing providers with experience and expertise in dealing with the stress and anxiety that can come hand-in-hand with dealing with technology.
Before moving to a cloud computing provider, here are a few benefits to consider:
Technical and Strategic IT Support
There are a number of companies that offer IT support services to not only provide technical support for your employees, but also provide on-going support to ensure that your organization is making the best of its software. When considering technical support, here a few questions to ask a prospective cloud provider about their support offerings:
- What is the average hold times? (Is there a phone queue?)
- What is the average resolution of issues?
- What percentage of issues are resolved on the first call?
- Who is responsible for problem determination and resolution? (Be sure to ask which components and/or software this covers)
- Will the software work compatibly?
- Who's responsbile for setup/transition to and away from their cloud platform?
- Do you trainstaff on how to use technology to increase productivity?
- What is your clients' average recovery interval? (How long will it take to restore operations to normal after a disaster?)
There are so many options out there, and things can always go wrong, so finding a xloud computing service with a support service is essential, and will give you peace of mind that all your queries can be dealt with in a swift and precise manner.
Warranties & Guarantees
When you have completed your checklist, start shopping around to find the best deals on the products that you need, and always double check the warranties and on-going support available before you start making a purchase.
- Is there an uptime guarantee?
- Are there financial penalties if the provider fails to meet requirements? If so, what are they?
- When is the last time the financial penalties were implemented?
Take a long hard look at what your business needs in terms of IT technology and make a checklist. Remember that all components should be aligned to a business benefit. Here are a questions to ask about a cloud provider's infrastructure?
- Will your data and applications run on redundant system components?
- Are key functions running on distributed (separate) components to prevent failure of one component affecting others?
- How many data backup copies are provided in the event of file corruption?
It is a great idea to check online to read testimonials from businesses that have used these services. Do they have consistently good reviews? Check with other businesses in your area to find out which service they used. The provider should be able to put you in touch with more than a few good references.
With thanks to Daley of Abtecnet who provides businesses with IT support needs in the UK.